SHIPPING POLICY

Last updated: August 8, 2026

Thank you for shopping with Nutremia. We aim to process and deliver your order as quickly and reliably as possible.

Order Processing

Orders are generally processed and prepared within 1–2 business days after your order has been confirmed.

Business days do not include weekends or public holidays.

During periods of high demand, promotions, product launches, or holidays, processing times may occasionally be longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Estimated Delivery Time

Our standard estimated delivery time is:

6–12 business days after processing.

Please note that delivery times are estimates and cannot be guaranteed.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including carrier delays, customs processing, public holidays, weather conditions, peak shipping periods, or other logistical disruptions.

Shipping Rates & Free Shipping

Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase.

We offer free standard shipping on qualifying orders of $50 USD or more, subject to the shipping options and conditions available for your destination at checkout.

Shipping rates and free-shipping thresholds may vary for certain countries, territories, or promotional offers. The shipping terms displayed at checkout will apply to your order.

International Shipping

Nutremia ships to a range of international destinations.

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, any applicable customs duties, import taxes, or similar charges are the responsibility of the customer.

Customs procedures may occasionally cause delivery delays beyond our estimated delivery timeframe.

Tracking Your Order

When tracking is available, you will receive tracking information by email once your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Tracking updates are provided by the shipping carrier and may occasionally be delayed.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error in your address, contact us immediately at support@nutremia.com.

We will do our best to update the address if the order has not yet entered preparation or fulfillment. Once an order has been prepared or shipped, we cannot guarantee that the shipping address can be changed.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

Lost, Damaged or Incorrect Orders

If your order arrives damaged, you receive an incorrect product, or you believe there is an issue with your shipment, please contact us at support@nutremia.com as soon as possible.

Please include your order number and, where applicable, photographs of the package and products received so that we can investigate the issue.

If we determine that an item was damaged, defective, or incorrectly shipped, we will provide an appropriate solution at no additional cost to you.

Order Cancellations

Orders may be cancelled only before they enter the preparation or fulfillment process.

Once an order has begun being prepared, it can no longer be cancelled or modified.

If you wish to request a cancellation, please contact support@nutremia.com as soon as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@nutremia.com