Refund policy
Return & Refund Policy
At Nutremia, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order, subject to the conditions below.
Returns
To be eligible for a return, your item must be unused, unopened, and in its original packaging. For health, hygiene, and safety reasons, dietary supplements that have been opened, used, or have had their seal removed cannot be returned or refunded.
To request a return, please contact us at support@nutremia.com within 14 days of receiving your order. Please include your order number and the reason for your return.
Returns sent without contacting us beforehand may not be accepted.
Customers are responsible for all return shipping costs. We recommend using a tracked shipping method, as we cannot be responsible for returned packages that are lost in transit.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund.
Original shipping charges, if applicable, are non-refundable unless the product received was incorrect, damaged, or defective.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If you receive an incorrect, damaged, or defective product, contact us as soon as possible at support@nutremia.com with your order number and photos of the product and packaging.
If your claim is approved, we will arrange an appropriate replacement or refund at no additional cost to you.
Order Cancellations
Orders may be cancelled only before they enter the preparation or fulfillment process.
Once an order has begun being prepared, it can no longer be cancelled or modified. Because orders may enter preparation shortly after being placed, please contact us as soon as possible if you wish to request a cancellation.
Non-Returnable Items
For health and safety reasons, we cannot accept returns of opened or used dietary supplements or products with a broken or removed safety seal.
We also cannot accept returns of gift cards, where applicable.
Contact Us
For any questions regarding returns or refunds, please contact:
Nutremia
NOVARA GROUP LLC
8206 Louisiana Blvd NE, Ste A #9903
Albuquerque, NM 87113
United States
support@nutremia.com
